General Inquiries

For questions about the Upahu platform, account management, billing, or enterprise services, please email [email protected]. Our general inquiries channel is monitored continuously during business hours and prioritized by relevance and urgency.

To help us respond quickly, include:

• A concise description of your question
• Organization name and relevant account details
• Preferred contact method and time zone

Developer Submissions

Developers and partner organizations submitting integrations, SDKs, plugins, or platform enhancements should route materials to [email protected] with the subject line “Developer Submission.” Please provide:

• Executive summary of the submission
• Technical details, API references, and authentication method
• Documentation links or attachments
• Test data, proposed use cases, and prerequisites
• Company name and primary contact information

All submissions are reviewed in accordance with our security and partnership policies before any engagement steps are taken.

Response Times

We strive to acknowledge every message within 24 hours. Timelines for a detailed response reflect the nature of the request and current volume:

• General inquiries: acknowledgement within 24 hours; substantive reply within 1-2 business days
• Developer submissions: acknowledgement within 24-48 hours; detailed review within 3-5 business days (subject to complexity)
• Urgent matters: indicate “urgent” in the subject line to receive expedited triage

Note that resolution times may vary. We commit to keeping you informed at each milestone of the process.